[TAN BINH IP, TAY THANH] Warehouse Customer Service Specialist

A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.
Operations

Assist warehouse supervisor and warehouse manager in others tasks.
Ensure individual and warehouse KPIs are being achieved.
Conduct operations in line with agreed SOPs, work instructions.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Respond to customer’s emails and handle complaints in system (RECAP) in a timely manner
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.
Perform billing and costing tasks via sending debit notes, required documents, etc
Supervise and coordinate inbound/outbound activities in warehouse.
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.

Subcontractor Management

Maintain relationship with subcontractors.
Ensure that the KPIs are being achieved.

Quality, Health, Safety & Environment

Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
Assist in maintaining the security in the warehouse.

Knowledge of warehouse operations, logistics, inventory management.
WMS/ SAP knowledge is a plus.
Customer- focused mindset.
English reading and listening.
Problem- solving and conflict resolution abilities.
MS Office skills.
Functional know- how in logistics including overall understanding of business processes and independencies

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-20 13:15:02