Teaching Quality Assurance Officer (Academic Operation)

Job Brief

Report to Teaching Quality Assurance Supervisor
Work in Binh Thanh Office (near Landmark)
Department: Teacher Experience Department

Scope of Work
Quality assurance operation & training

Attend and conduct observations and academic ranking to candidates while attending demos
Assign and record office tasks to teachers properly and effectively
Observe online class directly or via records as scheduled or when needed
Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
Check and approve teaching hours on time
Conduct onboard training or other necessary training for teachers when needed
Coordinate to reconcile conflicts; complaints between teachers and students
Follow up with the teacher on completing class feedback and reports
Support resolving emergency issues in classes when needed

Process, policies, and regulation

Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations
Update and make necessary reports
Participate in researching and revising processes annually or when needed
Follow all working procedures, policies, rules, and regulations of TED
Collaborate with team members in maintaining the TED operation in the right standard
Support team members in handling requests and concerns from teachers

Other

Other ad hoc assignments required by Line manager

Skills & Abilities

Experienced in researching and problem solving skills;
Have good skills in verbal and non- verbal communication;

General & Specialist Knowledge

English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards
Teaching Certificate (TEFL/ TESOL/ CELTA) is an advantage

Education & Training

At least Bachelor degree in English Teaching or relating majors

Relevant Experience

At least 01- 03 years experience in teaching and former experience in academic operation

Special Requirements

Should be a team player; highly disciplined; proactive and tech- savvy
Computer literacy – MS Office; G- suit; CRM, etc

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 12:25:29