* Customer Service
- Provides excellent service to internal customers in other departments as appropriate.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, follows through to make sure
problems are resolved satisfactorily.
- Establishes a rapport with guests maintaining good customer relationships.
- Maintains positive guest and colleague interactions with good working relationships.
* Financial
- Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and
- Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
- Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
licensing are adhered to, including the timely and accurate reporting of financial information
- Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
* Operational
- Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
- Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Assists in conducting monthly inventory checks on all operating equipment and supplies.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and
- Ensures that minimum brand standards have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
* Beverage combinations and upsell alternatives.
- Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
- Be a hands- on supervisor and be present at all times in the Outlet, especially during busy periods.
- Assists with conducting monthly inventory checks on all operating equipment and supplies.
- Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
- Performs the function of cashier and responsible for Micros cashiering procedure.
- Makes necessary checks needed for specific events or functions.
- Balances cash and credit card charges and remittance of cash to Front Office Safe.
Assists to liaise and organize with Housekeeping Department that the cleaning schedules are strictly adhered to
* People Management
- Feedback the results of the Colleague Experience Survey and ensures that the relevant changes are implemented.
- Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
- Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Supports the implementing, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
- Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
* Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Reads the hotel&039;s Employee Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Is knowledgeable in statutory legislation in employee and industrial relations.
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
- Exercises responsible behavior at all times and positively representing the hotel team and * Hyatt International.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Ensures high standards of personal presentation and grooming.
* Benifits:
- Other benefits following Hotel policy & Vietnam labor law
- Accident 24/7 Insurance
- Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
- Social Insurance, Health Insurance and Accident Insurance as per law
- Food and Beverage discount at Hotel restaurant.
- Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.
- Uniform provided by Hotel.
- Competitive remuneration package
- Delicious and nutritious meal at Hotel Associate restaurant.
- International and professional but friendly 5- star working environment.
