Team leader - Concierge

Attends training sessions and meetings as and when required.
Coordinates all transportation requirements for the guests and other operation departments whenever needed.
Conducts daily pre- shift briefing to associates on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.
Ensures cleanliness and maintenance of the vehicles, equipment and storage room.
Attends and participates in Briefings/Meetings as required.
Ensures efficient pick up and drop off service.
Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.
Develops and assists with training activities focused on improving skills and knowledge.
Conducts regular inspection on the vehicles to ensure cleanliness is being maintained at all times.
Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing a courteous, professional, efficient and flexible service at all times.
Maintains the Concierge daily Log Book.
Ensures operating equipment is maintained in good working order and to report maintenance requirements.
Carries out any other reasonable duties and responsibilities as assigned.
Assists the Chief Concierge in efficiently managing the Transportation Department according to the established concept statement.
Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety.

Cập nhật gần nhất lúc: 2025-06-16 22:20:02