Job Description: TeleStar is currently seeking highly motivated and skilled individuals to join our team as Technical Customer Support Specialists focusing on eCommerce. In this role, you will provide technical assistance and support to customers using two applications, primarily on platforms such as Shopify, Wix, Etsy, and others. Experience in eCommerce is highly preferred, as you will assist customers with navigating and troubleshooting their online stores.
Key Responsibilities:
Collaborate with internal teams to escalate and resolve complex technical issues when necessary.
Troubleshoot and resolve technical issues related to the applications used by customers,
Stay updated on product features, enhancements, and industry trends to provide informed customer support.
Document customer interactions, issues, and resolutions accurately in the company&039;s CRM system.
Conduct thorough research and utilize resources to resolve customer inquiries efficiently.
Provide technical assistance and support to customers via phone, email, and live chat.
primarily on eCommerce platforms.
Communicate effectively with customers to ensure their needs are met and issues are resolved promptly.
Requirements
Independent and dependable work ethic with the ability to work effectively in a remote team environment.
Strong interpersonal skills and the ability to communicate technical information clearly and concisely to non- technical customers.
Excellent command of the English language, both spoken and written. Candidates do not need to be native English speakers but must possess clear and effective communication skills.
Strong technical learning abilities with a demonstrated aptitude for understanding and
troubleshooting software applications.
Flexibility to work in a fast- paced environment and adapt to changing priorities and workflows.
Previous experience in eCommerce is highly desirable.
Ability to provide phone support and conduct Zoom calls with customers.
Benefits:
13th- month bonus is provided based on performance.
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Social insurance and annual leave are based on the Vietnam Labour Code.
Incentives will be added based on employee performance.
Team building, Happy Hour every week.
Working time: 13:00- 22:00, Monday- Friday
