Technical Customer Support Specialist

Responsibilities:
- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
- Sticks to service responsibilities to reach high performance standards.
- Produce high- quality documentation and distribute it to the appropriate team members and technical lead.
Requirements:
- Excellent spoken English is a must.
- Have at least 1 year’s working experience in Global customer- facing roles.
- Excellent customer service skills
- Passion and desire to develop in the IT industry
Benefits:
- Annual Health Checkup
- Full salary during the probationary period
- 90% contribution of the gross salary to social insurance from the company side
- For employees working night shift: PVI insurance cover 24/7, night shift meal allowance and 30% allowance on gross salary
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
- 12 days of annual leave, 8 days of sick leave
- Competitive salary depending on experience

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Cập nhật gần nhất lúc: 2024-07-12 13:50:06