KEY RESPONSIBILITIES
Team Leadership and Management:
• Foster a positive and collaborative team environment.
• Conduct performance evaluations, set goals, and provide feedback.
• Supervise and lead a team of network engineers, technicians, RMA specialists, providing direction, mentorship, and support.
Network Infrastructure Management:
• Monitor network performance and troubleshoot issues to maintain optimal operation.
• Oversee the design, implementation, and maintenance of network systems including LAN, WAN, WLAN, VPN, and firewalls.
• Ensure network architecture supports business needs and growth.
Project Management:
• Develop project schedules, resource plans, and status reports.
• Plan, coordinate, and oversee network- related projects from inception to completion.
• Ensure projects are completed on time, within scope, and budget.
Technical Oversight:
• Provide expert guidance on networking issues and problem- solving.
• Ensure compliance with industry standards and best practices.
• Oversee the implementation of network security measures and protocols.
RMA Process Management:
• Ensure timely and accurate processing of RMA requests.
• Oversee the entire RMA process, including product returns, replacements, and repairs.
• Develop and implement strategies to streamline RMA procedures.
Customer Service:
• Ensure high levels of customer satisfaction by effectively managing RMA communications.
• Resolve complex RMA issues and escalate as necessary.
• Address customer inquiries and concerns related to returns.
Data and Reporting:
• Generate and analyze reports on RMA activities and performance metrics.
• Provide insights and recommendations for process improvements based on data analysis.
• Maintain detailed records of all RMA transactions.
Coordination and Communication:
• Collaborate with other departments such as Quality Control, Warehouse, and Customer Service.
• Communicate network status, issues, and solutions, RMA policies and updates to relevant stakeholders.
• Facilitate regular meetings to discuss RMA issues and improvements and technical discussions and decision- making processes
Quality Assurance:
• Conduct regular reviews and audits of network performance, security RMA processes to maintain compliance with company policies.
• Address any discrepancies or issues promptly.
• Implement and monitor quality control processes to ensure high standards.
Training and Development:
• Stay current with industry trends and emerging networking technologies.
• Encourage continuous learning and skill enhancement.
• Identify training needs and facilitate professional development opportunities for team members.
QUALIFICATIONS:
• Proficiency in using network management tools and software (e.g., Cisco, Juniper, Fortinet).
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications: CCNA, CCNP, CompTIA Network+, or relevant technical certifications.
• Strong leadership and team management abilities.
• Knowledge of relevant industry standards and regulations (e.g., ITIL, ISO).
• Excellent project management and organizational skills.
• Minimum of 5- 7 years of experience in networking roles, with at least 2- 3 years in a manager or leadership position.
• Proficient in network problem- solving and decision- making.
• Effective communication and interpersonal skills.
BENEFITS
• Competitive salary with quarterly and yearly bonuses
• Opportunity to earn recognition through our "Best Staff of the Quarter" award.
• Lovely gifts/bonuses from company: Tet, public holidays, wedding, giving birth, women’s day.
• Free in- house entertainment facilities and snack, coffee, tea
• Bao Viet health insurance package and full social insurance
• Join in various team buildings, team dinners, birthdays, Xmas events.
