Technical Support Engineer

Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:
Manage relationships with multiple customers, partners and collaborate with business contacts within
Represent Microsoft and communicate with Microsoft customers.
Microsoft.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
Document incidents, report customer suggestions and technical issues to Microsoft
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines- never putting customer PII at risk.
Produce qualitydocumentationand share with the appropriate team members and tech lead as appropriate.
Communicate and collaborate with cross- group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Compliance with the service operation processes for execution excellence.

Excellent spoken English is a must.
Passion in technical support roles.
Quick adaptability to changes and strong self- study.
Have at least 1- year working experience in customer- facing roles or fresher with technical background
Ability to provide step- by- step technical help, both written and verbal
Good understanding of computer systems, mobile devices and other tech products.
Customer- centric mindset.

Social and Health insurance follow Vietnamese Law
Performance Bonus
Young & Dynamic Working Environment
InternationalCulture
7 Insurance for Night- shift
Annual Health Check- up

Cập nhật gần nhất lúc: 2024-05-10 22:50:03