Technical Support Engineer IT Support, AWS, Linux

Position Summary:

The candidate also acts as a duty shift position to provide uninterrupted and responsive support to IT operations 24x7.
Our ideal candidate is a person our users trust. They will rely on you to provide timely and accurate solutions to their technical problems. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the users’ satisfaction. You will be working in an environment with modern technologies (eg. Cloud, DevOps, Kubernetes) for your career advancement.
We are looking for a self- driven Technical Support Engineer to join our team. The candidate will provide technical troubleshooting assistance to a wide range of issues for our internal and external users.

Yêu cầu công việc

Responsibilities:

Provide Level- 1 technical support which includes the area of desktops, servers, network, and applications.
Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.

Skills & Qualifications:

Strong interpersonal and communications skills, both oral and written.
A self- initiated and pro- active team player who can work with minimal supervision.
Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus.
Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
Strong customer- focus with user- oriented skill, able to clearly articulate technical issues to both technical and non- technical audiences, and explain their impact on business.
Able to work in a dynamic and ever- changing industry.
Entry level candidate with IT related degree/background is encouraged to apply.

Benefits:

13th- month salary and annual bonus;
100% salary during the probation period;
Unlimited access to a selection of food and beverages;
Cinema days with blockbuster movies.
Sports activities: badminton, football, bowling, cycling, etc.;
In- house acoustic music band;
Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
Attractive compensation, regular assessments, and salary reviews;
100% social insurance, premium healthcare insurance, and annual routine check- up;
Special celebrations on 8/3, Father&039;s day, 20/10, Christmas, Tet holiday, etc.;
20 days annual leave;

Projects & Team:

Flat organizational structure;
Company sponsors overseas in- class training and online training courses.
International working environment with a young, friendly, dynamic team, and creative;

Cập nhật gần nhất lúc: 2025-08-07 12:05:02