Test & Technical Support Engineer

The Drone System Test and Support Engineer is a foundational role, perfect for recent graduates or candidates with 0–2 years of experience (YoE) who possess a strong technical mindset and a passion for robotics.
You will serve two critical functions:

Quality Assurance: Execute detailed test procedures for our core software components (Linux SDK and Mobile GCS App).
Tier 2 Support: Utilize your testing expertise to effectively replicate, analyze, and troubleshoot complex technical issues reported by our customer base.

JOB DESCRIPTION
Software Quality Assurance & Testing (70% Focus)

Linux SDK & Embedded Testing: Utilize Linux command- line interface (CLI)/python tools to execute scripted tests, monitor system performance, and extract diagnostic logs from the drone&039;s embedded software.
Mobile App Testing: Execute structured test cases for the Ground Control Station (GCS) mobile application (such as QGroundControl) on Android and iOS, ensuring proper Mission Planning, telemetry, and user interface (UI/UX) functionality.
Defect Management: Identify, reproduce, and document software defects clearly and accurately using bug- tracking systems, detailing the steps for reproduction and observed results.

Technical Support & Troubleshooting (30% Focus)

Log Analysis: Assist in collecting, processing, and performing preliminary analysis of customer flight logs and diagnostic reports to determine if the root cause is hardware, software, or user error.
User Communication: Communicate clearly and professionally with technical and non- technical users to gather detailed information necessary for issue reproduction and provide effective troubleshooting steps.
Knowledge Base Contribution: Based on recurring customer issues, contribute to internal knowledge bases, technical FAQs, and user documentation to empower both customers and the support team
Issue Replication (Core Support Task): Act as the Tier 2 support interface by attempting to replicate and validate complex technical issues reported by customers or Tier 1 support staff on our internal test benches.

Hardware Familiarization (Team Support)

Assembly Support: Learn and assist with the basic assembly, configuration, and setup of drone hardware components (flight controllers, radio transmitters, etc.) necessary for maintaining the testing.
Flight Observation: Observe and support scheduled test flights, meticulously documenting any in- flight anomalies.

Proven ability to follow technical procedures, document findings accurately, and logically approach problem isolation (crucial for both testing and support).
0 to 2 years of professional experience in QA, testing, or a technical support role. (Relevant internship or academic project experience is highly valued).
Preferred Skills (Experience is a Plus):Hands- on interest or hobbyist experience with drones (UAVs), robotics, or RC aircraft.Familiarity with any Ground Control Station (GCS) software (e.g., QGroundControl, Mission Planner).Basic exposure to bug- tracking tools (e.g., Jira) or customer service platforms.Relevant academic project experience involving embedded systems or mobile application development.
Strong verbal and written communication skills, with the ability to translate technical concepts for non- technical users.
Basic understanding of QA methodologies, the Software Development Life Cycle (SDLC), and structured testing practices.
Familiarity with the basic usage and purpose of the Linux command line and/or python.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-12-13 20:35:02