Technical Support Engineer (Night Shift)

• The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.


• Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.


• They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.


• They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.

• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.


• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.


• Sticks to service responsibilities to reach high performance standards.


• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

• Have at least 1-year working experience in customer-facing roles or fresher with technical background


• Excellent spoken English is a must.


• Excellent customer service skills


• Passion and desire to develop in the IT industry


• Available for night shifts.

• Performance Bonus
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture
• 24/7 Insurance for Night-shift
• Annual Health Check-up

Cập nhật gần nhất lúc: 2024-06-27 17:05:03