Technical Support ( English - Fresher)

• Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM)


• Contact global customers via phone and email to gather detailed information on their technical issues.


• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.


• Resolves or escalates multiple and varied customer issues, and documents technical work and research.


• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.


• Attends readiness training and non-technical training to ensure that they become proficient in support topics.


• Identifies potential defects and escalates to more senior engineers to resolve them.


• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Strong proficiency in English (4 skills)


• Willingness to work fixed night shifts (10 PM - 7 AM)


• 5 days work week, 2 unfixed days off


• A genuine passion for IT and a desire to grow within the industry.


• A customer-focused mindset with the ability to provide exceptional service

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

Cập nhật gần nhất lúc: 2024-09-25 16:35:02