Technical Support (IT/ Customer Service Background, Offer

• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue.• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolves or escalates multiple and varied customer issues. Documents technical work and research.• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.• Product/Process Improvement• Provides feedback to improve products to more senior engineers or technical advisors.• Identifies potential defects and escalates to more senior engineers to resolve.

• Ability to work independently and as part of a team.
• Strong problem- solving and analytical skills.
• Adaptability and flexibility to work in a fast- paced environment.
• Passion for technology and a desire to learn and grow within the IT industry.
• Open for Freshers & Tech/Customer Service background
• Good English Communication (equivalent to IELTS 6.5 or higher).
• Outstanding customer service skills, emphasizing empathy, patience, and active listening.
Shift Availability: 5 shifts per week, and 2 flexible days off
***Benefits
• An employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
• 100% salary during the probationary period.
• 90% contribution of the gross salary to social insurance.
• Full working equipment will be provided.
• 20 days leave/year (12 days of annual leave and 8 days of sick leave)
• Salary range: 16,000,000- 22,000,000 VND gross/month
• Activities: Birthday party, Employee engagement activities.

Activities: Birthday party, Employee engagement activities
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance Full working equipment will be provided Annual Health Checkup

Cập nhật gần nhất lúc: 2025-09-07 01:15:03