Technical Support (Nightshift, Fluent English, Package Upto 26Mil)

- Provides feedback to improve products to more senior engineers or technical advisors.
- Product/Process Improvement
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

Cập nhật gần nhất lúc: 2025-10-02 08:55:02