Technical Support Specialist

Monitor all activities by using our system.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Guide customers through step- by- step solutions, ensuring their understanding and satisfaction.

Ability to work independently and collaboratively as part of a team.
Familiarity with common troubleshooting tools and remote support software.
University/College degree in information technology, computer science, or any related fields.
Excellent problem- solving and analytical skills with the ability to prioritize and manage multiple tasks.
Strong verbal and written skills in English.
Proven experience as a Tech Support Specialist or similar role.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
Strong customer service orientation and the ability to communicate technical concepts to non- technical individuals effectively.

Team building, Happy Hour every week.
Social insurance and annual leave based on the Vietnam Labour Code.
13th month bonus is provided based on performance.
Incentive will be added based on employee’s performance.
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)

Cập nhật gần nhất lúc: 2024-04-30 17:15:23