Tenant Lease Management:
Oversee the handover of spaces and guide tenants through the documentation process for construction.
Coordinate with relevant departments to support tenants during construction, ensuring adherence to regulations.
Manage tenant lease contracts, including receiving and reviewing lease agreements.
Customer Complaint Handling:
Receive and respond to tenant information and calls.
Record complaints and propose effective solutions to resolve tenant issues.
Lease Adjustment and Termination:
Process tenant requests for lease adjustments, evaluating and preparing proposals for approval.
Negotiate lease terminations and propose solutions that align with company policies.
Debt and Risk Management:
Manage and recover tenant debts, including controlling the risk of bad debts.
Provide risk assessment reports related to tenant financial obligations.
Lease Expiration and Renewal:
Monitor lease expiration dates, manage tenant lease renewals, and report on contract extensions.
Tenant Business Performance:
Evaluate tenant business performance and propose support solutions to enhance tenant satisfaction.
Service Quality Control:
Monitor and evaluate the quality of services provided to tenants and ensure compliance with contract terms.
Communication and Coordination:
Provide necessary information to all tenants, particularly in office buildings.
Maintain good interaction with technical, security, and housekeeping departments to address tenant needs.
Send messages and correspondence to tenants as required.
Subcontractor and HR Support:
Manage subcontractors as required to support tenant- related activities.
Assist the HR department in selecting customer service staff to enhance tenant relations.
Training and Team Development:
Allocate training time for customer service staff and receptionists as necessary.
Ensure that all employees maintain high standards of appearance, personal hygiene, and proper uniform usage according to company guidelines.
Develop and maintain a positive attitude in customer service training programs.
Administrative Tasks:
Maintain daily work logs and a job request tracking list to ensure all tenant- related activities are documented and monitored.
Update attendance sheets and work schedules of employees.
