Company Overview
Our head office located in Phong Nha, part of the Phong Nha – Ke Bang National Park, a UNESCO World Natural Heritage Site, we also have representative office in Ho Chi Minh City.
Phong Nha Holiday is a distinctive member of The Oxalis Group, Vietnam’s leader in adventure tourism. We offer high- quality, sustainable experiences that showcase the natural beauty of Quang Binh and Viet Nam. Our portfolio includes Chay Lap Farmstay, a serene countryside haven, and Blue Diamond Retreat- a pioneering sustainable tourism model. In addition, we specialize in providing nature- connected tours and team- building programs tailored for organizations and corporate clients.
Our properties
Chay Lap Farmstay features 41 rooms.
Blue Diamond Retreat features 26 rooms.
Our services
Land tour for travel agent partners.
Package tours and M.I.C.E services in Quang Binh, Central Vietnam and Cat Tien National Park (Dong Nai).
Position Summary
Phong Nha Holiday is seeking a Tour Operations Manager – based in HCM to oversee and coordinate all- inclusive tour programs for corporate and organizational clients. Main destinations include Quảng Bình and the Central region, as well as Cát Tiên National Park (Đồng Nai). The ideal candidate has strong experience in tour operations, solid organizational and decision- making skills, and a proactive spirit with the ability to take on challenges.
Job Overview
Job type: Full- time
Reports to: Sales Director
Location: Ho Chi Minh City (travel on request)
Key Responsibilities
Standardize procedures and continuously improve tour operation quality.
Build, develop, and manage a network of tour guides; assign guides for each tour; develop guidebooks and organize regular training to improve guide quality.
Work with, negotiate, and maintain relationships with transport providers, hotels, restaurants, attractions, and related services to ensure service quality and cost efficiency; develop annual service tariffs.
Coordinate all services within tour programs and supervise operations from preparation to completion; accompany key groups when required.
Conduct site inspections and propose new products and services to enhance guest experiences.
Monitor service quality throughout tour operations and proactively handle issues that arise.
Manage, train, and allocate tasks for tour operations staff.
