Customer satisfaction:
Ensure the quality of the products on the shelves and ensuring compliance with regulations
Supervise service of guests
Watch and make sure that the goods to be sold in its department are in strict compliance with the law and any regulations or standards that may affect them.
Immediately remove or have removed the goods that would have been a visible deterioration rendering it unfit for consumption, as well as goods whose shelf life has passed, and immediately perform the good procedures (FIFO)
The Trainee SM has the flexibility to take all measures that he seems appropriate.
Watch and make sure the receipt of goods in good condition and those shipments to the store follow the good procedures of reception and with a good preservation.
Ensure that the obligations of display, labeling and billing are strictly respected:
Checking the presence of each selling price
Obtain for his or her department the quality of choice and presentation of products expected by customers
Highlight the products in promotion, creating the event to attract and retain customers
Implement the site plan and plannogrammes
Control the presentation, the cleanliness and the storage for a perfect fit of this departments from the opening to closing
Offer the best choice with respect of assortment structure (number of items by category, number of facing) in helping of the plannogramme
Implement and enforce the AGM policy in the interests of customers
Set up a readable presentation that facilitates the client&039;s choice and purchase, while respecting the concept.
Inform the responsible customer requests for products
Attract and retain customers by offering an optimal quality of service
Get the reflex of his team to guide and inform clients of the departments or specific product
Conduct surveys of price competition
Optimize the good relationship with the customers to retain customers and increase average basket
Alert Store Manager of customer complaints and disputes with him and find solutions to implement
Act effectively on the organization:
Organize all activities for the best commercial offer and the best customer service
Provide for the team organization (schedule, number of staff, tasks ...) in relation to events and seasonality by a good approach: study the offer, setting quantities, delivery dates, planning locations of centers of attraction, size of facings ...
Study the competition and customer&039;s behaviors (observation practices, benchmarking of new ideas ...)
Organize the work of the team, and support the change
Assist the store manager in all phases of store operations
Explain and join the team to various changes (respect of goods flow, procedure, reception, plannogramme ...) by using the communication (fears and objections)
Supervise the work of his team on the following tasks: cleanliness, service standard, shelving,
Provide for the organization of working time based on customer flows and compliance with legal rules
Expand the versatility and knowledge’s of employees
Participate with the Director in planning schedules of penalties and opening / closing the store
Responsibility and work closely with the sellers and cashier and even more closely with the new comer
Enforcing standards of hygiene, safety and working conditions
Employee Development:
Identify and develop skills
Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem (with a most experimented colleague)
Organize the evaluation team by performing the following report:
1 KPI report per month for the store staff with the validation of the SM
Supplement the Director for the conduct of any disciplinary proceedings, with the help of HR
Provide training as needed
Delegating new tasks based on skills implemented
Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company
Inform the team on the results of the departments and inform on the economic and the company store
Manager by example
Promote the values AGM
Apply to oneself what is expected of the teams (punctuality, presentation, honesty, respect for others ....)
To be fair in any situation, notably by explaining the criteria taken into account in decisions
Develop team spirit and conviviality in store
Staff Management and Development
Develop team spirit and conviviality in store.
Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company;
Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem;
