Training and Quality Assurance Executive (CSKH)

QA (70%)

Conduct regular calibration benchmarking sessions.
Monitor and evaluate agent’s performance to identify areas for improvement and provide coaching and feedback to help improve performance.
Ensure that professional call, email, chat message and case standards are maintained through consistent coaching.

Training (20%)

Conduct enhancement- training when having requirements from Managers and Team Leaders.
Prepare training materials, conduct training sessions focused on customer experience when newbies on- board, new policies…
Assess training needs and identify areas where additional training is required.

Other tasks
(10%)
: Handling other assigned tasks from the Managers and Team Leaders.

1 year experience with training/QA job. Preferably in a customer contact center.
Planning and organizing.
1 year experience working in a quality, service oriented environment.
Knowledge of NinjaVan’s industry sectors is a preference.
Good at English
1 year experience in the customer contact center environment.
Colleague/University Graduation
Experience with communicating with staff from different ages.

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-01 15:45:03