Training Manager / Quản Lý Đào Tạo

Administering Employee Training Programs
• Meets with training cadre on a regular basis to support training efforts.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Ensures employees receive on- going training to understand guest expectations.
• Promotes and informs employees about all training programs.
Evaluating Training Programs Effectiveness
• Ensures adult learning principles are incorporated into training programs.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
Developing Training Program Plans and Budgets
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Drives brand values and philosophy in all training and development activities.
• Develops specific training to improve service performance.
• Establishes guidelines so employees understand expectations and parameters.
• Makes any necessary adjustments to training methodology and/or re- trains as appropriate.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Aligns current training and development programs to effectively impact key business indicators.
Managing Training Budgets
• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.

- 1 year experience in related position
- Fluent English, strong communication skill and problem solving skill

- Annual vacation, annual health check and other benefits according to hotel&039;s policies;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
- Uniform and duty meal provided by hotel;
- 24/24 Accident Insurance included during the working time at the hotel;
- Attractive remuneration package and 13th month salary;
- Eligible to receive 100% service charge from the second month of working;
- Local and International training course;
- 02 months of probation with full salary and social insurance;

Cập nhật gần nhất lúc: 2026-03-02 11:10:02