JOB SUMMARY
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
• Provides proactive coaching and counseling to team members.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides excellent customer service to all employees.
• Oversees all culinary, restaurant, beverage and room service operations.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Manages the Food and Beverage departments (not catering sales).
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Monitors and maintains the productivity level of employees.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Responds quickly and proactively to employee&039;s concerns.
Ensuring Exceptional Customer Service
• Drives alignment of all employees, team leaders and managers to the brand&039;s service culture.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest&039;s expectations.
• Sets service expectations for all guests internally and externally.
• Manages day- to- day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Understands the brand&039;s service culture.
• Serves as a role model to demonstrate appropriate behaviors.
• Responds quickly and proactively to guest&039;s concerns.
• Provides excellent customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
Managing and Conducting Human Resource Activities
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
• Conducts performance reviews in a timely manner.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Additional Responsibilities
• Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Complies with all corporate accounting procedures.
