Trưởng Nhóm CSKH- Tiếng Anh/Trung Tốt- Alibaba

We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.

After- sales customer care: support customers in setting up websites/apps (customize interface, point domain name...).
Surveys collect customer opinions to contribute to product improvement and development.
Consulting and suggesting ideas to help customers set up interface, online store settings (shipping methods, payment, contact...).

• Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs. • Willing to support customers every time they need.
• English or Chinese: Fluently.
• Experience with e- commerce/logistic industry or relevant industries.
• Develop training plans for your team members.
• Team leader experience: at least 2 years, team size from 10
• Monitor and improve processes to improve KPIs, customer experience, and work productivity.
• Willing to travel as needed to meet clients and attend events for renew, upsell,...

• Annual trip.
• 13 + 14th bonus.
• KPI bonus.
• 15 days annual leave.
• Base salary: Negotiable (20- 30 gross).
• Insurance full gross salary.

Cập nhật gần nhất lúc: 2024-08-28 11:00:03