Trưởng Phòng Dịch Vụ Kỹ Thuật

Report to : Country Head
Subordinate : Service Executives, Supervisor, Assistant Supervisor Responsibilities:
To ensure accuracy of branch spare part inventory are maintained.
To prepare department budget and ensure it is well managed
To identify training and ensure staff are adequately skilled.
To execute any other job functions as assigned by superior.
To ensure brought- in repair set are not pending more than 1 day.
To ensure timely and adequate dissemination of technical service information and service activities.
To ensure timely submission of cash and cheque collection.
To ensure stock are well managed to minimise service interruption.
To set short- term departmental objectives and implementation plan.
To initiate and promote improvement in services or processes
To review TS departmental processes from time to time.
To assist TS & CR in handling customer enquiries and complaints.
To monitor monthly sales target is achieved.
To liaise with Admin and HR on recruitment and manpower needs
To ensure debts are managed per set target.
To liaise with Admin on company vehicles maintenance.
To broaden service network to meet market requirement.
Authority:
Approve Staff claim, Cash Bill Collection List, PRF, GRF, IPR & Staff Request.
To approve selection of sub- contractors
Access and control branches’ store. (Branch)
Approval to resolve customer complaint.
Approve purchase per authorised limit

Qualification and Experience :
Demonstrated strong leadership qualities
Possess good problem solving and interpersonal skills
Higher Diploma in technical discipline and 5 years management experience
Minimum 5 years of relevant experience in technical field
Good English communication skills
Degree in Technical discipline and with 3 years management experience, leading a team of 15- 20 staffs
Having business acumen
Knowledge and Skill:
Developing team for performance
Reverse Osmosis and filtration technology
Familiar with ISO requirement
Root cause and Failure Analysis skill
Problem Solving skill and methodology

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-14 16:05:02