Job Description
• Work with HR Department to manage teacher and academic staff recruitment activities and ensure company’s people development strategies to support continuous development, retention and premium results are implemented fully and consistently.
• Managing the upkeep of Academic team’s area of responsibility in the center and ensure that they are in good state.
• Drive inter- team staff engagement, and student and alumni engagement through community- building activities as part of the Speaking Club activities calendar.
• Manage day- to- day academic operations, guarantee smooth operation of classes and student service offering, and ensure delivery of a premium educational experience to students.
• Create an environment where students and alumni are inspired and motivated to engage with English in- center, online and in real- life
• Lead the center Academic team by acting as Leader, Coach, Mentor and Role Model
• Track, analyze and report center academic team’s KPI performance and providing solutions for improvement areas, ensuring that teaching quality, student satisfaction and learning levels meet or exceed expected benchmarks.
• Implement new products and systems when required and maintain the center’s image, physical and IT assets within assigned areas.
• Ensure that center Academic team’s Standard Operating Procedure is followed at all times.
• Regularly observing, giving feedback, evaluating and providing training to academic staff.
• Partnership with Operations Manager and Sales Manager to create a strong link between the Academic Team, Center Operations Team and Sales Team.
• Deliver advising sessions and participate in student and staff- related matters as necessary.
Key Challenges:
• Meet targets regarding student performance and progress, service quality, student satisfaction and internal sales.
• Ensure students adopt good study habits and follow recommended learning guidelines.
• Plan and prioritize both short- term and long- term center goals and ensure that they are achieved
• Ensure a consistently premium academic service standard and learning experience for students.
• Ensure staff and students trust the school’s learning methodology to guarantee learning commitment and success.
• Together with the Operations and Sales Manager ensure there is close coordination and teamwork across departments.
• Lead, motivate and develop a team of people from diverse backgrounds, working experience and skills levels.
Requirements
• Able to inspire and provide timely support for all staff
• Passionate about training, mentoring and coaching
• CELTA/DELTA/TESOL/TEFL certification
• 3+ years teaching experience with minimum 1 year academic and teacher management preferred
• Excellent communications skills, outgoing and loves working with people from diverse backgrounds
• Able Ability to lead, motivate and develop people
• Minimum Bachelor’s Degree, Master’s Degree preferred but not essential
• Available to work evenings and weekends
• Good at Word, Excel and Powerpoint
• Excellent interpersonal skills – patient, responsible, and empathetic
• Results- oriented, performance- focused and driven to succeed
• Enthusiastic and passionate about English education
Compensation and Benefits
• 13th month bonus salary
• Annual company teambuilding trip and outing
• Professional, open, exciting, fun and friendly working environment
• All insurance covers according to Labor Laws
• Salary: competitive and negotiable dependent on experience and qualifications
• Annual Recognition and Awards for outstanding performance
• Birthday celebration and other seasonal celebrations and festivities
