JOB DESCRIPTION
Customer Services
– Always train and remind subordinates on enhancing customer service at Cashier counters.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
– Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
Cashier activities
– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
– Assist subordinates in difficult/complicated cases at Cashier counters.
– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
Manpower management
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Ensure sufficient manpower during business in ad- hoc situations.
– Monitor Group Leader(s), General Staff’s attendance and attire.
– Identify potential staff for succession planning purposes.
– Motivate, training and develop staff in order to encourage their professional development.
– Approve duty roster, shift plan raised by Group Leader(s).
– Plan Monthly Division’s duty roster and manpower schedule.
– Build and promote team work spirit.
Rules and Regulations & Other tasks
– Opening & closing Store.
– Follow all working procedures, the company’s policies, rules and regulations.
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
JOB REQUIREMENTS
– At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader- Cashier in Supermarket/Shopping center
– Computer literate: Word, Excel, Powerpoint
– Good communication skills
– Persuasion: Ability to persuade others in specific situations
– Have good understanding of the needs of customers
– Service orientation: customer service minded
– Leadership: Acting leadership by example
– Have a polite, tactful and friendly attitude
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations
– University/ College degree
– Teamwork skill: Actively promote team work
BENEFIT
– Others
– Training programs
– Staff party/Team Building/Trade Union
– MBO bonus
– Health care 24/7 (After probation)
– Monthly sales incentive
– Allowance: Gasoline/Attendance/Meal at Canteen
– 13th salary bonus
– Salary negotiation
WORKING LOCATION
Aeon Hai Phong
10 Vo Nguyen Giap, Kenh Duong, Le Chan Dist, Hai Phong City
