UI/UX Innovation Specialist

UI/UX Research & Analysis

Evaluate and report on the current experiences across direct business channels, suggesting improvements accordingly.
Analyze customer behavior and needs to propose optimal user experience enhancements.
Stay updated on the latest UI/UX trends and analyze their relevance to the target user group.

2
. UI/UX Design & Customer Journey
Maps

Develop and optimize customer journey maps across online platforms, ensuring a seamless experience across all touchpoints.
Design and implement intuitive, user- friendly UI/UX that aligns with the company’s overall strategy.
Create prototypes and wireframes to present design ideas and gather feedback from stakeholders.

3
. Proposals & Improvements

Monitor and evaluate key performance indicators (KPIs) related to customer experience on Ecommerce channels, recommending necessary improvements and changes.
Propose innovative and breakthrough ideas to deliver a "wow" experience for users.
Support the product team in shaping the overall user experience strategy.

4
. Collaboration & Execution

Develop user personas and customer journeys, ensuring consistency across the experience.
Conduct user interviews and online surveys to collect feedback.
Utilize analytical tools to assess UI performance.
Collaborate closely with related departments (Product Web/App, Data Analytics, Customer Insight, Performance Marketing) to implement and monitor UI/UX enhancements.

Reporting & Other Tasks

Prepare and submit periodic work reports.
Complete other tasks as assigned by the line manager.

Experience: At least 3 years of experience in UI/UX Design and/or Research & experience in designing customer journey maps.
Education: Bachelor&039;s degree in Graphic Design, Multimedia Communication, or related fields.
Skills:

Extensive knowledge of UI/UX design tools.
Creative and strategic thinking skills.Excellent communication and teamwork abilities.
Effective time and project management skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Skills in analyzing and evaluating UI/UX performance.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-17 09:45:02