Urgent - Customer Service Executive (Food Testing Service)

Report all activities to Manager
Follow LMS program
Maintain and upkeep laboratory/ inspector records and documentations
Follow the samples status from subcontract, invoicing & payment to subcontract
Manage and arrange the schedule for inspector/ technician implementation
Take over the sales package (quote/contract signed, contract review) from salesperson
Other duties relevant to this level assigned by manager
Do invoice request and send to Account Dept to issue invoice
Interface/ Co- ordinate with customers, sales and technician to provide the services meets customer’s needs
Prepare test/ inspection reports to customers and manager as well as perform other related administration work
Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result
Interface with customer job status and handle enquiries
Handle the payment status of the customers
Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing

Familiarity with laboratory testing procedures; knowledge of ISO/IEC 17025 standards is an advantage
Bachelor’s degree in chemistry, food technology or a related field, with a minimum of 2 years of experience in a similar role
English communication with B level or equivalent
Result and service- orientated individual who possesses initiative and good communication skills
A proactive team player but with the ability to work independently in challenging projects and timelines
Strong computer skills, particularly in Microsoft Office (Excel, Word, PowerPoint), with experience in back- office operations
Be able to start working immediately

Others (Benefit):

Opportunities to participate in the company’s training programs, LinkedIn Learning license (fee supported by the company based on policy)
Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
15 annual leave days, 15 paid sick leave days, Christmas leave
Free parking
Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), Annual health check- up
13th- month salary, performance- based bonus, depending on business results
Ad- hoc staff engagement events, team- building activities and company trip
Working in an international dynamic and friendly environment

Chế độ bảo hiểm, Du Lịch, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-07 20:05:02