Verita Customer Service - Chuyên Viên Chăm Sóc Khách Hàng Phòng Khám Quốc Tế Verita

• To perform sales consultations where required and work with a team of therapists & others to achieve outlet sales targets
• Be fully conversant with Spa services and facilities to be able to make helpful recommendations, and to be able to up- sell Spa services and Spa products.
• To ensure spa grooming standards are adhered to and maintain personal appearance and hygiene.
• Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
• Answers telephone calls in a professional, courteous, and polite manner in accordance with resort’s standards.
• Has a complete understanding of the resort’s standards, policies, and procedures in respect to health, hygiene, and safety.
• To contribute to the morale and team spirit of company by maintaining excellent work collaboration and relationships among associates within the company and resort.
• Interacts with guests to obtain feedback on product quality and service levels.
• Attends briefings and meetings as requested.
• Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, to enhance guest satisfaction.
• Ensure that all cashiering functions are carried out in accordance with the resort’s accounting procedures.
• To report any guest comments or complaints to the Spa Services Supervisor as soon as convenient. In the absence of the Spa Services Supervisor, guest comments should be reported to the Director of Spa & Wellness.
• Demonstrates co- operation and trust with colleagues, supervisors, teams and across departments.
• Always visible to guests by being present at the reception desk.
• Accepts and accurately records all guest bookings for Spa services in accordance with departmental procedures.
• Always enhances guest recognition by addressing guests by name and interacting with them on a professional level.
• Performs any other reasonable tasks as directed by the superior and responsibilities as assigned.
• Maintains a soft tone during conversation with colleagues, guests and on the phone.
• Conducts inspections of the Spa areas as directed.
• Responsible for the cleaning- up & operation of the Spa reception area under the direct management of Spa Supervisor.
• Attends all scheduled training, even if this should fall outside of regular working hours.
• To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.
• Report for duty punctually, always wearing the correct uniform and nametag.
• Refers major guest objections to immediate superior to prevent further guest dissatisfaction.

- To be updated upon interview

- High opportunity for learning, development and promoted career path.
- Dynamic and friendly open working environment
- Competitive benefits and compensations
- Attractive allowances and other special caring programs as per Company regulation.

Cập nhật gần nhất lúc: 2024-12-06 09:15:02