Job description
Company Description
A global leader in body composition technology, founded in the 1990s, expanding from a small biotech startup in South Korea to a multinational corporation with a presence in worldwide.
CARROT Global is helping our client- the Korean biomedical- tech company to recruit the Korean Speaking Customer Service Manager for their new branch in District 3, HCMC, Vietnam.
Client&039;s Profile
Role Description
This is a full- time on- site role for a Customer Service Manager for CARROT Global Vietnam&039;s client. The Customer Service Manager will be responsible for ensuring Quality Assurance and Repairing of Equipment after- sales by managing and overseeing the customer service team. This includes providing excellent customer support on quality assurance & equipment repair, resolving customer issues, and maintaining strong communication with customers. The role is located in District 3, Ho Chi Minh City.
Responsibility
Training and Development: Train new staff and provide ongoing coaching.
Collaboration: Work closely with other departments to enhance overall customer experience.
Customer Interaction: Handle escalated customer inquiries, complaints, and complex issues.
Process Improvement: Continuously improve customer service processes and procedures.
Performance Metrics: Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
Main role: Quality Assurance and Repairing of Equipment and Solutions after- sales.
Team Leadership: Manage and lead a team of customer service representatives.
Qualifications
Experience: Typically requires at least 5 years of experience in customer service management role or related roles.
Problem- Solving: Ability to handle challenging situations and find effective solutions.
Education: A bachelor’s degree is often required.
Leadership: Strong leadership and team management skills.
Industry Knowledge: Familiarity with the specific industry or product/service being supported.
Strong communication Skills: Excellent verbal and written communication skills.
Language
~Vietnamese candidates: Fluent in Korean language; English proficiency is a plus.
~Korean candidates: Fluent in Vietnamese language; English proficiency is a plus.
Work Culture: Familiarity with Korean culture is a plus
If you’re ready to join us in the journey to find the suitable company, please apply by Friday, July 12th, 2024.
Thank you for your interest and collaboration!
The CARROT team./.
