JOB DESCRIPTION
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Monitor all activities by using our system.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Guide customers through step- by- step solutions, ensuring their understanding and satisfaction.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
WORKING TIME
Monday – Friday: From 13:00- 22:00
JOB REQUIREMENTS
Proven experience as a Tech Support Specialist or similar role.
University/College degree in information technology, computer science or any related fields.
Familiarity with common troubleshooting tools and remote support software.
Strong verbal and written skills in English.
Strong customer service orientation and the ability to communicate technical concepts to non- technical individuals effectively.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
Excellent problem- solving and analytical skills with the ability to prioritize and manage multiple tasks.
Ability to work independently and collaboratively as part of a team.
BENEFITS:
Incentives will be added based on employee performance.
Social insurance and annual leave are based on the Vietnam Labour Code.
A 13th- month bonus is provided based on performance.
Team building, Happy Hour every week.
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
