ROLES:
· Lead VIP Lounge team in delivering top- notch F&B services to VIP customers visiting the lounge and luxury stores within the mall
· Responsible for managing the VIP Lounge&039;s day- to- day operations, venue leasing, ensuring impeccable service, and driving sales and satisfaction to VIP clients
RESPONSIBILITIES:
Team Leadership:
- Provide training and guidance to ensure high- quality service standards are met.
- Foster a positive and collaborative work environment.
- Manage and lead a team of personal shoppers and VIP Lounge concierge staff.
Customer Experience:
- Oversee F&B services in the lounge, coordinating with the culinary team to maintain high- quality offerings.
- Implement strategies to enhance customer satisfaction and loyalty.
- Ensure an exceptional and personalized experience for VIP customers.
Sales and Revenue Generation:
- Actively seek out and secure clients for venue leasing under the VIP Lounge.
- Explore opportunities to cross- promote and enhance sales within the luxury stores.
- Drive sales with personal shoppers to meet the needs and preferences of VIP customers.
Partnerships and Collaborations:
- Build and maintain strong relationships with luxury brands within the shopping mall.
- Collaborate with store managers and teams to optimize the delivery of F&B services.
- Explore potential partnerships and collaborations to enhance the VIP Lounge&039;s offerings.
Operational Management:
- Oversee the day- to- day operations of the VIP Lounge, ensuring seamless coordination between F&B services, personal shopping, and concierge services.
- Monitor and manage inventory, staffing levels, and overall efficiency.

Knowledge:
Luxury Retail Industry:
· Familiarity with the luxury fashion and lifestyle market to guide personal shoppers effectively.
· Familiarity with the operational dynamics of luxury shopping malls and their unique customer service expectations.
· In- depth knowledge of the luxury retail sector, including understanding of brands, trends, and customer preferences.
· Understanding of the nuances of personalized service and ability to anticipate and exceed VIP customer expectations.
Sales and Revenue Management:
· Experience in driving revenue through effective sales initiatives and partnerships.
· Strong understanding of sales strategies and techniques within the luxury retail space.
Education and Experience:
· Minimum of 4 years of experience in a managerial role within the luxury hospitality or retail sector.
· Experience in Luxury Fashion Retail is a plus.
· Bachelor&039;s degree in Hospitality Management, Business Administration, Marketing, or a related field.
Skill/ competence:
· Innovative mindset to introduce new ideas and enhance the overall VIP Lounge experience.
· Excellent verbal and written communication skills to interact effectively with VIP clients, team members, and partners. Ability to convey a luxury brand image through communication.
· Ability to implement data- driven strategies to improve sales and customer satisfaction.
· Problem- solving skills to address customer issues and operational challenges effectively.
· Flexibility to adapt to changing customer trends and industry developments.
· Ability to optimize resources, including inventory and staffing.
· Strong networking skills to attract and engage potential clients for venue leasing.
· Quick decision- making ability in high- pressure situations.
· Strong leadership skills to guide and inspire the personal shoppers and VIP Lounge concierge team.
· Detail- oriented with strong organizational skills to manage day- to- day operations seamlessly.
Other requirement: Flexibility to work weekends, evenings, and holidays as needed.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:34:31