VIP Services Executive/ Assistant Manager

Support International Marketing Team in hosting VIP Patrons & Casino guests.
Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
Perform all other job- related duties as required.
Arrange hotel, transportation, F&B and golf reservations when needed.
Primary focus to plan, organize and execute casino events for minimum twice a month.
Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
Assist with hotel room check- in/out during VIP guest arrival & departure.
Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
Reports to Vice President, VIP Services
Attend and contribute to all departmental staff meetings / training sessions when necessary.
Meet & greet, host & provide exceptional customer service to VIP Guests.
Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
Promotes Casino amenities by educating qualified guests on special events and services available within the property.
Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.

Preferably graduated from university in Vietnam or overseas, preferably from hospitality management.
Minimum 5 years working experience preferably in hospitality industry.
Able to speak, read and write in Chinese (Mandarin) will be a big plus.
Medium to high level of proficiency in English (reading, writing and speaking).
Experience in events management is a plus.
Detailed- oriented person and a team player.
For Asst. Manager or Manager position, experience in events management is a must.

Uniform
Insurance 24/7
Duty Meals
Free Shuttle

Cập nhật gần nhất lúc: 2024-03-07 19:30:07