VIP Services Executive/Assistant Manager/Manager

Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
Assist with hotel room check- in/out during VIP guest arrival & departure.
Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
Reports to Vice President, VIP Services
Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
Support International Marketing Team in hosting VIP Patrons & Casino guests.
Primary focus to plan, organize and execute casino events for minimum twice a month.
Attend and contribute to all departmental staff meetings / training sessions when necessary.
Perform all other job- related duties as required.
Meet & greet, host & provide exceptional customer service to VIP Guests.
Promotes Casino amenities by educating qualified guests on special events and services available within the property.
Arrange hotel, transportation, F&B and golf reservations when needed.
Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.

Experience in events management is a plus.
Preferably graduated from university in Vietnam or overseas, preferably from hospitality management.
Medium to high level of proficiency in English (reading, writing and speaking).
Detailed- oriented person and a team player.
For Asst. Manager or Manager position, experience in events management is a must.
Able to speak, read and write in Chinese (Mandarin) will be a big plus.
Minimum 5 years working experience preferably in hospitality industry.

Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 13:48:30