Vip Services Executive/Assistant Manager/Manager

Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
Arrange hotel, transportation, F&B and golf reservations when needed.
Meet & greet, host & provide exceptional customer service to VIP Guests.
Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
Promotes Casino amenities by educating qualified guests on special events and services available within the property.
Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
Support International Marketing Team in hosting VIP Patrons & Casino guests.
Attend and contribute to all departmental staff meetings / training sessions when necessary.
Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
Perform all other job- related duties as required.
Primary focus to plan, organize and execute casino events for minimum twice a month.
Assist with hotel room check- in/out during VIP guest arrival & departure.
Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
Reports to Vice President, VIP Services
Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.

Able to speak, read and write in Chinese (Mandarin) will be a big plus.
Medium to high level of proficiency in English (reading, writing and speaking).
Minimum 5 years working experience preferably in hospitality industry.
Preferably graduated from university in Vietnam or overseas, preferably from hospitality management.
Detailed- oriented person and a team player.
For Asst. Manager or Manager position, experience in events management is a must.
Experience in events management is a plus.

- Tăng lương
- Nghỉ phép năm
- Đào tạo
- Đồng phục
- Công tác phí
- Xe đưa đón
- Chế độ bảo hiểm
- Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2024-03-28 10:35:38