Voice Engineer in Ho Chi Minh Office

Essential Functions/ Responsibilities
Operations and Maintenance Services
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Research and providing PBX solutions
- Perform preventive maintenance of telephony systems.
- Provide technical assistance and support via phone, email , remote or onsite
- Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same
Produce and maintain all necessary technical documentation.
Coordinating and working with vendors, carriers on VOIP infrastructure and trunk services.
Implementing Enterprise Unified Communications.

JOB REQUIREMENT
Positive, committed, customer- oriented and independent
Flexible and willing to work outside core business hours as required
Highly organised and able to work on own initiative to complete the range of tasks required
Excellent communications and interpersonal skills
Fresh entry level is welcome to apply as training will be provided
At least 1 year of experience working in a helpdesk or technical support environment
Minimum ITE / Diploma in IT, Unified Communications or other related Engineering Field
Must be able to demonstrate a customer first approach to support
MORE INFORMATION:
Probationary period: 2 months with fully- paid salary
Age: Unlimited
Working time: Mondays- Fridays (7:45AM- 4:45PM ) & Saturdays (8:30AM- 12:00PM)
Benefit:
* Salary: Negotiation, bonus and salary review once per year (depends on Company business and staff working performance).
* 12 days fully- paid annual leave per year.
* Social and health insurance
* Holidays: 12 paid leave/year

Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-14 05:10:02