Waiter - Waitress/ Nhân Viên Phục Vụ

To communicate to his/her superior any difficulties, guest comments and other relevant information
To establish and maintains effective employee working relationships
To deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
To attend and participates in daily briefings and other meetings as scheduled
To attend and participates in training sessions as scheduled
Prepares for service
To ensure to deliver effective Food service by following:

- Working areas are cleaned and re- set quickly
- Payment methods are handled accurately
- Food orders are taken quickly
- Guests are conversed with in relation to the food and beverage products
- Bar is clean
- Trays and tray jacks are effectively used
- Daily specials are explained and upsold
- Food orders are processed accurately
- Guests are greeted and seated
- Used ashtrays are regularly cleaned
• To ensure to deliver beverage service by following:
- Making and presenting cocktails
- Coffee and tea is served hot and in accordance with standard
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- Promoting and selling cocktails to guests
• To take appropriate action to resolve guest complaints
• Be a friendly face and helping hand to our guests
• To ensure all stocks are in a correctly stored in accordance to hotel procedures
• May assist with other duties as assigned by management
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• To be responsible in keeping our property safe and secure, to participate in any hotel activity related to safety management
• Look smart – wear your uniform with pride

Education: High School
Service years in the field :
Food service experience with general knowledge of restaurant operations preferred.
Knowledge and skills:
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Having knowledge about food safety and hygiene
Language: Able to read and write English

Competitive salary

• Social Insurance as law
• Housing, uniform, meal, and transportation are provided by the resort
• Bao Viet Health insurance for personal
• Service charge
• 24/7 Accident Insurance
• Relocation assistance

Cập nhật gần nhất lúc: 2024-06-16 10:15:03