Warehouse Customer Service (Long Thành, Đồng Nai)

A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.
Operations

Perform billing and costing tasks via sending debit notes, required documents, etc
Assist warehouse supervisor and warehouse manager in others tasks.
Respond to customer’s emails and handle complaints in system (RECAP) in a timely manner
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
Supervise and coordinate inbound/outbound activities in warehouse.
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Ensure individual and warehouse KPIs are being achieved.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Conduct operations in line with agreed SOPs, work instructions.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.

Subcontractor Management

Ensure that the KPIs are being achieved.
Maintain relationship with subcontractors.

Quality, Health, Safety & Environment

Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
Assist in maintaining the security in the warehouse.

MS Office skills.
Knowledge of warehouse operations, logistics, inventory management.
WMS/ SAP knowledge is a plus.
English reading and listening.
Functional know- how in logistics including overall understanding of business processes and independencies
Customer- focused mindset.
Problem- solving and conflict resolution abilities.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-18 16:45:03