Warehouse Operation Supervisor (BPO)

Assist the team manager to ensure the respective function under charge achieve the warehouse KPI’s such as productivity, overall cost, backlog, accuracy, etc via:

Manage all inbound operations and ensure the team meets all KPIs including but not limited to zero inbound errors, zero backlog on inbound floor.
Assist the team manager to identify obstacle and hindrance in warehouse layout, warehouse processes and IT and recommend solutions to drive efficiency and productivity
Assist the team manager to identify daily operational bottlenecks and work closely with other warehouse management counterparts to derive resolution.
Monitor the process and propose improvements that can give performance gains to the team​
Management of holiday and absence.
Provide warehouse management with end of day / shift handover information.
Daily allocation and monitoring of tasks and duties.
Escalate issues to senior management within an appropriate time frame.
Execute efficiency improvement opportunities to achieve operational excellence for the respective function in charge
Supervise the daily workflow and manpower deployment to meet daily performance, quality and cost targets.
Produce reports for inbound and monitor the performance based on the reports​
Performance management including appraisals, RTW and coaching.

Ensure the function in charge is operating during shift at optimal manpower resource and in a healthy, safe and secured environment free of incident, via

Enforce strict compliance of health, safety and security compliance rules within the function
Enforce strict practise of Lazada Way and 5s within the function
Identify and highlight manpower deployment surplus, shortage versus forecast and actual business volume during shift

Provide leadership direction and clarity to the function team to ensure the team is working at optimal productivity daily, via

Actively coach and train workers who exhibit skills / knowledge gaps to prevent impediment of daily operation progress
Work with Team Leader to ensure and maintain strict discipline within the function workforceNote: This position is contracted through a Outsourcing Partner (3rd party)
Constantly provide and maintain a clear and concise communication channels within the function so that essential information is cascaded and understood within the team
Work with team leaders during shift to ensure workers are performing optimally with needed skills and knowledge to achieve the daily productivity output

Qualification:
Candidate should possess bachelor’s Degree, Diploma, Professional Degree in Logistic/Warehouse Management, management or equivalent
Competency:

Must be able to prioritize and plan work activities as to use time efficiently
Adept at problem- solving, including being able to identify issues and resolve in a timely manner
Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skilfully gather and analyse information
Must be able to communicate clearly, both written and orally, as to communicate with employees, fulfilment management team local and regional, other department and business stakeholders
Must be dependable, able to follow instructions and improve performance through management feedback
Must possess strong interpersonal skills
Have knowledge in logistics management and strategy
Must be organized, accurate, thorough, and able to monitor work for quality

Experience:

Have broad experience in logistics area (inbound, outbound, inventory and return, also transportation)
Been responsible for a team.
Minimum of 3 years’ experience in logistics management

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Cập nhật gần nhất lúc: 2024-05-08 09:20:03