Sales Staff
January 2016 -
- March 2017
Main responsibilities:
- Write and upload product advertising post via Facebook, Forum...- --Introduce, consult products and answer customers' queries via phoneand email.
- Assist to control goods in and out- Attend Sales Skill Course in the Company
-Consulting product for customersRecognition and Gains:
- Advertising products of the Company to customers effectively:contribute to a 20% increase in the number of customers within onemonth of working
Intership ( Position : Guest relation)
January 2017 -
March 2018
Main responsibilities:
-- Answering feedback of customers on the online site.
- Reporting daily valued guests for general manager.
- Bringing drink for the guests checking- in
- Reporting the situation for the manager.
- Solving some problems and answering queries of customers when they need.- Selling 8/3 tickets at the hotel and selling car tours.
- Printing the apology letters.
- Reporting the situation for the manager.
- Getting feedback of customers.
Receptionist
October 2017 -
November 2017
Main responsibilities:
- Provide guidance to clients on the procedures at the spaAnswer telephone calls and provide accurate information to clients
- Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
Introduce new beauty products to clients and educate them on their uses and benefits
- Keep clients updated on currently available promotions and discounts in services offered in the Spa
- Process payments from clients for services ordered from the spaKeep register of long and existing clients for them to enjoy benefits given to loyal customers
- Give appointments to clients on specific days
- Open and close the spa at the appropriate time
- Ensure that the front desk is clean and organized for free movement - Assist in getting client feedback on level of services delivered in order to improve on service delivery
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
- Assist in developing promotional events, which focus on increasing the clientele of the spa
- Manage the visitor register to keep record of people who visit the spa on a daily basis
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Receptionist
April 2018 -
July 2018
Main responsibilities:
-Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed.