Check employees&039; appearance, service attitude, and communication standards during the shift; remind and correct when necessary.Perform check- in/check- out procedures for customers (members,...
Collaboration: Maintain strong working relationships with other departments and leaders to encourage feedback and ensure smooth operations.Set Standards: Communicate guidelines that uphold the...
Responsibilities• The Guest Service Agents performs their functions within the framework defined by the norms of Management.Administration Responsibilities• To ensure that all guests are provided...
Thực hiện các báo cáo định kỳ, bàn giao công việc và phối hợp với các bộ phận liên quan để nâng cao chất lượng dịch vụ.Phối hợp chuẩn bị, đón tiếp khách VIP, khách đoàn; xử lý các yêu cầu đặc biệt...
The Role • Under the guidance and supervision of the Front Office Manager, and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual),...
- Receive information about special requests, customer feedback and coordinate with relevant departments to meet and solve satisfactorily for customers.- Carefully check the profile of VIP guests,...
Receives payment for items either in cash of credit card or, if approved, direct guest&039;s charge. Anticipates the needs of guests and offering appropriate merchandise solutions. Becoming fully...
RoleThe Front Office Supervisor supports the daily operation of the Front Office, ensuring exceptional guest experiences, efficient team performance, and compliance with operational, financial, and...
Thực hiện quy trình check- in, check- out chuyên nghiệp cho khách lưu trú.Phối hợp chặt chẽ với các bộ phận Buồng phòng, Bảo vệ để đảm bảo chất lượng dịch vụ tốt nhất.Tiếp nhận và xử lý đặt phòng...
• Thực hiện công việc của một nhân viên Tiếp tân khi cần.To work as a Receptionist when needed.• Tổ chức sắp xếp ca làm việc, giám sát việc thực hiện cộng việc của nhân viên Tiếp tân.To organize...
- Tư vấn, giải đáp thông tin và hỗ trợ các yêu cầu của khách.- Phối hợp với các bộ phận liên quan để đảm bảo trải nghiệm tốt nhất cho khách.- Tiếp nhận và xử lý cuộc gọi, email, đặt phòng.- Đón...
Chịu trách nhiệm trong việc đón tiếp và hướng dẫn thông tin cho khách đến nhận phòng (check- in), trả phòng (check- out).Hướng dẫn, hỗ trợ nhân viên trong quá trình làm việc, đặc biệt khi công việc...
Assists the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Concierge, Regency Club, Guest...
As a Front Office Manager, you are responsible for managing Front Desk department to deliver an excellent guest experience and follow Hilton standards. You will be responsible for performing the...
Ensure the staffing levels in line with hotel occupancy and productivity.Involves on budgeting and forecasting in regards of front office department as well as cost saving campaign.To ensure that the...
Participate in risk- related decisions according to internal regulations.Produce internal risk management reports as required.Set up specific risk categories (risk lines) and assign appropriate...
Generate regular operational reports and present to management.Handle guest complaints and resolve issues promptly and professionally.Lead, train, and evaluate front office staff to maintain high...
Monitor guest feedback across online platforms and ensure timely, professional responses to enhance the hotel’s reputation.Lead and oversee all Front Office functions, including Front Desk,...
MISSION:Lead Front Office operations (Front Desk, The Level, Concierge) to deliver exceptional guest experiences, optimize revenue performance, and uphold service excellence in alignment with Meliá...
Guest Services/ Dịch vụ khách hàng:• Ensure all guests are welcomed promptly and professionally upon arrival.Đảm bảo tất cả khách đều được chào đón nhanh chóng và chuyên nghiệp khi đến.• Oversee...
Front Office Responsibilities.Manage daily FO operations, ensuring service quality and smooth guest experience.Control FO inventory, costs and operational reportsCoordinate with other departments to...
Lead and manage daily operation of Front Office DepartmentSynergize activities and communication within the DepartmentDrive Revenue & maximize ProfitsPersonalize Guest ExperiencesEstablish and...
- Work related to EXPENSES, GOODS, CCDC, ASSETS: check the status of use and operation of devices, machinery, equipment and tools for proper service, safety, hygiene and cleanliness ,control costs...
