Monitor guest feedback across online platforms and ensure timely, professional responses to enhance the hotel’s reputation.Lead and oversee all Front Office functions, including Front Desk,...
Duties and Professional Responsibilities :• Courteously and accurately answer inquiries from potential guests and accept hotel reservations.• Allocate rooms to expected arrivals after checking...
Supervise daily front office operations to ensure smooth and efficient service during each shift.Giám sát hoạt động hàng ngày của bộ phận lễ tân nhằm đảm bảo dịch vụ diễn ra trôi chảy và hiệu quả...
MISSION:Lead Front Office operations (Front Desk, The Level, Concierge) to deliver exceptional guest experiences, optimize revenue performance, and uphold service excellence in alignment with Meliá...
Ensures that all guest services, e.g. Concierge, Telephone Operator etc. are efficiently and courteously provide to the hotel guests and co- operates fully with the respective supervisor.Monitors the...
Guest Services/ Dịch vụ khách hàng:• Ensure all guests are welcomed promptly and professionally upon arrival.Đảm bảo tất cả khách đều được chào đón nhanh chóng và chuyên nghiệp khi đến.• Oversee...
Front Office Responsibilities.Manage daily FO operations, ensuring service quality and smooth guest experience.Control FO inventory, costs and operational reportsCoordinate with other departments to...
JOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff,...
Guest ExperienceGuest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Check- in and check- out...
A 6- month internship program is designed to your own development needs and career objectives include hands- on practical Guest Service experience as well as opportunities for the Trainee to develop...
Assist to ensure club floors area is under smooth operation, including buffet set up, meeting room, business center, and special guest requestsTake and serve guest orders promptly and according to...
Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy.Make certain that areas of accountability are...
La Veranda Resort Phu Quoc – M GalleryJOIN OUR HEARTIST TEAM: FRONT OFFICE INTERN“Where every detail tells a story – including yours”La Veranda Resort Phu Quoc – M Gallery, a proud member of the...
Ensure compliance with policies and procedures.Handle guest inquiries, check- ins/outs, and resolve complaints.Ensure smooth shift handovers and maintain accurate records.Supervise front desk team...
Purpose of Job / Job Summary for Duty ManagerThe Front Office Supervisor will primarily provide a support role while assisting with frontline operations. The Front Office Supervisor will be...
• Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member...
Assists and follows up guests’ requests and inquiries.Controls and distributes guest room keys.Assists in maximizing room sales and revenue.Assists guests while they are registering.Escorts guests to...
Lead and manage daily operation of Front Office DepartmentSynergize activities and communication within the DepartmentDrive Revenue & maximize ProfitsPersonalize Guest ExperiencesEstablish and...
- Work related to EXPENSES, GOODS, CCDC, ASSETS: check the status of use and operation of devices, machinery, equipment and tools for proper service, safety, hygiene and cleanliness ,control costs...
A 6 month – internship program is designed to your own development needs and career objectives include hands- on practical Guest Services experience as well as opportunities for the Trainee to...
JOB SUMMARYThe Front Office Manager (FOM) holds the key leadership of and is responsible for keeping a perfect performance of Front Office department, providing functional assistance and direction to...
- Conducts shift briefings to ensure hotel activities and operational requirements are known- Supervise front office operations during assigned shift:Supervise group bookingsMaintenance of guest...
Department Management:• Ensure the check- in and check- out processes are quick, accurate, and professional, delivering the best experience for customers.• Responsible for overseeing and coordinating...
Vận hành Tiền sảnh:Front Desk Operations:Đảm bảo việc lập hóa đơn, thu ngân và xử lý thanh toán chính xác.Giám sát hoạt động hàng ngày và nhân viên tại quầy lễ tân.Giải quyết các thắc mắc, khiếu nại...
- Handle & follow up complaints in order to ensure guest satisfaction, but always bear in mind the interest of the hotel- Resolve guest issues, complaints, problems in a quick, efficient manner...
