Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating...
SCOPE OF WORKAssistant Manager, Membership & Guest Services will be primarily responsible in making sure of the success and overall direction and management of all activities and to maintain...
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Log all guest requests or issues into computer, contact appropriate...
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:Promote Hilton Honours and its associated benefits to guests who are not already...
KEY RESPONSIBILITIESJob summary• Effectively handle all ‘walk out” guests during the overbooking and updates the Front Office Manager on guest feedback.• Ensures that room rates, which have been...
Nhận và chuyển cuộc gọi, tin nhắn từ khách hàng và đối tácCung cấp thông tin về dịch vụ khách sạn, điểm du lịch, phương tiện di chuyển,…Cập nhật thông tin khách hàng trên hệ thống quản lý khách sạnXử...
• Guest Services Agent ensures that guests are provided with the immediate and professional service• To ensure that the section is perfectly tidy at any time, the accessories & stationary used...
Scope of work:• Treat guests in accordance with training and Deck standards at all times.• Be in total control of the bookings system, working closely with the cashier who takes phone bookings.•...
Responsible for all activities relevant to guest service, such as check- in and check- out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries.• Maintains cashier float...
A 6- month internship program is designed to your own development needs and career objectives include hands- on practical Guest Service experience as well as opportunities for the Trainee to develop...
The Role • Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Mövenpick Hotels & Resorts’ OSM (Operational...
Primary Responsibilities• Receiving, handling and relaying of messages, mail or voice- mail in an efficient, timely manner as per hotel policy.• Ensuring credit policy is adhered to at all times, any...
Mô tả công việc Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another...
- Chi tiết công việc trao đổi trong quá trình phỏng vấn- Giải đáp & Tiếp nhận mọi thắc mắc của khách trong quá trình lưu trú của khách- Thực hiện các thủ tục check in, check out cho khách- ...
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the...
Performs the audit balances and prepares all works for audit in an orderly fashion.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read...
The RoleHe/She acts as the primary contact for Korean guests, assisting them with check- in/out, information sharing, complaint handling, and cultural communication.Under the guidance of the...
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Provide information to guests about room features, property...
- Chào đón khách đến khách sạn với thái độ chuyên nghiệp, thân thiện.Welcome guests to the hotel in a professional and friendly manner.- Thực hiện thủ tục check- in, check- out cho khách lưu...
Conducts shift briefings to ensure hotel activities and operational requirements are knownSupervise front office operations during assigned shift including:Maintenance of guest informationSupervise...
To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests, managers and fellow associates at all times.Guest Service Officer is a Front of House...
The RoleThe agent must be fully familiar with Mövenpick’s Operational Standards Manual (OSM) and consistently apply these standards in daily operations.Under the guidance of the Assistant Front...
SCOPE OF WORK• Answer all internal generated guest and delivery- related associate calls.Phản hồi các cuộc gọi từ khách hàng bên ngoài và nội bộ một cách chuyên nghiệp.• Dispatch delivery/request,...
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.• Supervise daily shift process ensuring all team members adhere to standard operating procedures.•...
· Chịu trách nhiệm cho tất cả các hoạt động liên quan tới dịch vụ của bộ phận như việc nhận/ trả phòng, việc thuê phòng của tất cả các khách, giao dịch với khách nước ngoài và hỗ trợ tát cả các yêu...
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.Registers and rooms all...
