Account Executive (English/Chinese Language)

Why we’re looking for you
We are seeking an experienced Account Executive who can connect with our customers worldwide, guiding them through a seamless onboarding experience. In this role, you’ll be responsible for ensuring new customers get off to a great start with our product, while also helping them see the value in transitioning from a free plan to a paid subscription. Your expertise in IT Sales Support will be key to our growth and to building strong, lasting relationships with our clients.
You’ll do

Take ownership of the onboarding process for new customers, offering personalized support and training.
Assist with lead generation efforts by reaching out via email or phone, following up on warm leads.
Participate in product demonstrations or presentations to potential customers
Lead negotiations with customers regarding pricing, terms, and conditions of sale.
Troubleshoot onboarding challenges and escalate issues to technical teams when necessary.
Research and identify potential clients within the Shopify ecosystem.
Identify opportunities for upselling or cross- selling additional products or features to existing customers.
Build relationships with new customers by following up regularly to ensure satisfaction.

Minimum 2+ years’ experience with Account Executive/ Sales Executive/ Customer Success Executive/IT Sales Support (experience in technology/ e- commerce is an advantage).
You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
Excellent English skills, especially in speaking and writing (English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
In- depth understanding of Shopify&039;s platform, the page builder product, including its features, benefits, and use cases.
Excellent interpersonal skills and ability to develop relationships with all personality types, ensure long- term customer satisfaction and retention.
English/Chinese: Advanced level (Effective written communication skills)
Familiarity with sales strategies, CRM systems, and negotiation techniques.

We offer...

Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club...
Performance review: 2 times per year.
12 remote working days/ year.
12 annual leaves/ year.
Yearly Salary Package: 13th- month salary bonus + Performance bonus: up to 3 months.
Bonus on birthday, 30/4 & 1/5, 2/9.
Salary range: Negotiate
Favorite club: many indoor and outdoor activities such as soccer club, swimming club, cycling club...
Opportunities to boost your career to a higher level: Become Top Product Developers, delight thousands of users and experts from all different countries.
Training: Management Training, Product/ Tech Talk
Social insurance & Health insurance for team members.
Annual Health Checkup at the top clinic in Vietnam.
Treatment: weekly shoulder massage treatment, monthly team bonding, annual company trip.

Why you’ll love working here

Clear & Scientific Agile Framework on the whole company workflow & culture.
Ability to work as a member of a full process of product development. Even working with the CEO on new ideas. Learn and grow with a talented team. We want to develop and grow a strong product development team with expertise and skills we can be proud of through different products and battles.
Learn product- thinking and customer- centric mindset.
Collaborative and Passionate Colleague.
Professional and Creative Office View.
Flexible working time:
Morning: 8:00 am- 12:00 pm (check in from 8:00 am to 8:45 am)
Afternoon: 1:00 pm- 5:45 pm (check out from 5:00 pm to 5:45 pm)

Cập nhật gần nhất lúc: 2024-11-11 22:53:16