Agent Support (Night Shift)

Inter- Team Coordination:

Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
Facilitate knowledge sharing and collaboration across teams.
Identify and communicate essential information required by Agents.

Quick Support:

Offer timely solutions and troubleshooting guidance.
Ensure Agents have the necessary resources and support to perform their tasks effectively.
Provide prompt assistance to Agents facing any issues or challenges.

Reporting:

Provide insights to relevant teams to optimize performance and efficiency.
Prepare and analyze reports.

Ability to encourage, motivate, discipline, unite for a common goal to work effectively.
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well- being for nighttime work.
Strong teamwork skills with a positive attitude, self- discipline, and proactive work approach.
Good English communication skills are an strong advantage. (English level IELTS 5.5- 6.0 or equivalent).
Bachelor&039;s degree in Business Administration, or a related field, minimum of 2- 3 years of experience in customer service
Empathy, patience, problem- solving skills, and the ability to work well in a team environment.
Have responsibility, adaptability, and the ability to handle work pressure.
Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
Any experience in any positions. ( Sales, Customer Service, Call Center, Traniner .. ). Experienced in customer service or call center is an advantage.
Skills in using computers and office software (Excel, Word).
Knowledge (including education and qualifications): CRM, USA Market, Nails Salon , Restaurant , Beauty Salon , etc ...

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-10-27 17:00:02