Air Cargo Customer Service

(This position will work for Air Cargo sector- GSA/GSSA for many Airlines at HAN Market.

Perform other duties as assigned.
Response quickly and timely on Principle request; perform strictly in line with Principle&039; guideline.
Achieve budget tonnage and budget revenue set per year.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Monitor space availability ex hub for sales orientation.
Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.
Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline&039;s principles to arrange suitable space and Manage and fulfill Allotment space.

Working location
: Lancaster Luminaire, 1152 Đ. Láng, Láng Thượng, Đống Đa, Hà Nội.

Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently and as part of a team.
Good in English.
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Priority for candidates have IATA Certificates.
Strong communication and interpersonal skills.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Positive attitude and a willingness to learn.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-06 04:40:03