[Aldo] Crm & Partnership Specialist

Develop and implement an annual Customer Care Plan for each brand to retain old customers and increase the rate of returning old customers.

Coordinate with the Customer Service Department to develop Customer Loyalty programs and budgets for customer groups.
Collect, track and evaluate customer data throughout the entire business system.
Build & implement customer care activities, maintain loyalty throughout the system.
Monitor, deploy and evaluate Customer Loyalty programs and activities.
Analyze and manage customer information.
Deploy and coordinate with other department to deliver of effective customer activities.

General Duties: Coordinate with the Company/relevant branches/stores to resolve customer complaints for each specific case and issue system warnings to improve the quality of customer service at the system.

Partnership Activity: Expand and develop new customers & new revenue sources through building Partnership activities.

Improve customer experience- CX:
- Coordinate with departments and stores to build and implement solutions to improve Voice of customer index.
- Effective CX budget management
- Build and deploy general CX activities throughout the system and specific activities in each region to improve customer experience.

Other tasks as directed by superiors

Good control of documents
Computer soft skills.
Have knowledge about customers, physoclogy and experience in CRM functions.
At least 3 year of experience in the same position, fashion retail industry experience preferred
Ability to work independently or good sense of team- work
Bachelor degree in Business Management, Marketing or related field
Able to work under high pressure environment and work efficiently to meet deadlines
Negotiation, communication and interview skills

Địa điểm: Hồ Chí Minh
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Ngành nghề: Tiếp thị / Marketing, Bán lẻ / Bán sỉ, Dịch vụ khách hàng

Yêu Cầu Công Việc

Ability to work independently or good sense of team- work
At least 3 year of experience in the same position, fashion retail industry experience preferred
Good control of documents
Negotiation, communication and interview skills
Bachelor degree in Business Management, Marketing or related field
Have knowledge about customers, physoclogy and experience in CRM functions.
Able to work under high pressure environment and work efficiently to meet deadlines
Computer soft skills.

- Chế độ bảo hiểm
- Chăm sóc sức khỏe
- Chế độ thưởng
- Laptop
- Phụ cấp
- Tăng lương
- Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-12-27 15:40:02