About the company
The company has been recognized as one of Europe’s fastest- growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.
We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision- making.
Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge- sharing platform in the world.
The company is a leading B2B information services firm that serves the world&039;s top consulting, investment and largest corporate businesses, by enabling them to gather real- time information and insights from industry experts across various markets, industries, and regions.
About The Role
As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates and Senior Associates.
Your key responsibilities shall include:
Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.
Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
Foster the development of Associate&039;s core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
Demonstrate critical thinking and agility in conducting high- level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.
Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi- disciplinary skills and prepare them for advancement.
Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
Requirements
Skilled in sales, time management & prioritization, negotiation, and professional communication skills.
At least 3- 4 years of experience in the information service industry, with strong leadership experience as manager/leader role.
Fluent English is a must; Fluency in another language such as Japanese, Korean, Cantonese, Mandarin, Thai, Bahasa, Filipino is a huge plus.
A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
