Application Specialist (Invitro Diagnostics Medical Devices) – TPHCM Sysmex Vietnam

Key Job Purpose :
• To execute field service activities to get higher customer satisfaction under Application Supervisor/ Manager’s supervision.
• To assist Supervisor/ Manager in making plan and supervise field service activities under Service plan.
Summary of Functional Duties & Responsibilities :
To join Service meeting & training according to Manager/ Supervisor’s instruction.
To support Supervisor/Manager to make, review and improve standard operating procedures and guidelines.
To execute activities to achieve PM contract target and Service KPI.
To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements.
To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction.
To conduct and support technical or application training in territory for new staffs, distributors. Arrange knowledge and troubleshooting transfer to the Team for the specific products/application.
To make technical/application documents required for customer service and edit to improve under manager/supervisor’s instruction.
To read, update and follow company&039;s standard operating procedures and guidelines in daily work.
To provide application, scientific and product information to customers and other departments in company.
To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
Authorize :
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To use equipment and facilities of the Company to serve the purpose to complete the task.

Job Specification :
• Minimum Education Required Diploma in College/ University or • equivalent
• Minimum Experience Required Min 1 years relevant working experience in technical service management work in IVD field
• Attitude Required Higher sensitivity to customer satisfaction with positive mindset of teamwork & compliance
• Knowledge Desired but not Essential Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio- chemistry
• Travel Requirement Flexible to respond to customer request & regional meeting/training
• Skills and Knowledge Required PC literate, Good English Communication
* Key Competencies :
Organisation and Accomplishment
Customer Orientation
Judgment- Problem Solving
Professional / Technical Expertise

Attractive Salary

Allowance of: Transportation

Professional, dynamic and friendly working environment

Cập nhật gần nhất lúc: 2024-04-03 12:20:41