Application Support (ERP, FICO) - French Speaking

Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve all incidents in the ERP application.
Capitalize & document new knowledges/best practices about the ERP application in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user to help them understand more about the ERP application: produce training material, provide training on assigned scope of work.
Involve in implementation of new business applications/features to update and transfer new features of ERP application to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Analyze data from the ERP application and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.

At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
Fluent in French and English is mandatory.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.
Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) or other ERP system is a big advantage.
Experience of analyzing and documenting user need and requirements.
Motivation, responsiveness, interpersonal, analytical.

General Skills

Rigorous, concerned for the quality.
Can- do attitude.
Methodical/ Organized.
Team and collaborative spirit.
Good interpersonal skill.

Professional, Open- minded and Creative Environment:

Great teamwork with Agile mindset.
International, friendly, proactive, supportive workplace.
Strong sharing culture to improve individual development.
Fostering mutual respect and understanding.

Individual Development:

Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...).
Individual empowerment.
Extensive training and in- depth knowledge sharing sessions.

Special Care for Employee:

100% salary on probationary period.
Dell laptop and external monitor for your work.
Annual health check- up and premium health insurance for employee (and your children after 3- working year).
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
Sport, personal activities sponsor.
Work from home 2 days/ week.
Up to 2- month performance bonus.
Various attractive teambuilding activities and company trip.

Cập nhật gần nhất lúc: 2024-04-03 11:37:10