Assistant GEX Manager

The mission of the Assistant Guest Experience (GEX) Manager at Melia Ba Vi Mountain Retreat is to support the Operation Manager in ensuring that every guest receives exceptional service and enjoys a memorable stay. This role involves collaborating with various departments to anticipate and meet guests&039; needs, handling guest feedback and special requests with professionalism, and maintaining high service standards throughout the resort. The Assistant GEX Manager plays a key role in training and mentoring guest service staff, monitoring guest satisfaction scores, and implementing strategies for continuous improvement.
Support the Operation Manage in developing and executing guest engagement activities and programs.
Assist in overseeing daily operations to ensure a seamless and exceptional guest experience.
Collaborate with various departments to anticipate and meet guests&039; needs and preferences.
Monitor guest satisfaction scores and implement strategies for improvement.
Contribute to the development and implementation of guest service standards and procedures.
Train and mentor resort&039;s staff to maintain high service standards.
Handle guest feedback, complaints, and special requests promptly and professionally.
Ensure compliance with health and safety regulations and company policies.

Familiarity with cold weather in the North/mountain area of Vietnam.
Excellent customer service skills with ability to effectively manage complaints and resolve conflicts.
Strong leadership and organizational skills, with ability to handle multiple tasks and work well under pressure.
Ability to train and develop the team.
Ability to work flexible hours, including weekends and holidays.
Excellent communication skills in English and Vietnamese, both written and verbal.
Familiarity with local area attractions and knowledge of local cultures is a plus.
Good motivator, eanger to learn new things and connect with everyone.
Minimum of 3 years of experience in international hotel brand as supervisor or 1 years exp as assistant manager.
Opportunity for growth into the GEX Manager.
Proficiency in Microsoft Office and hotel management software (e.g. Opera PMS).
Candidates with a keen appreciation for luxury and sophistication are highly desired.

- Periodic health check- ups
- Service charge, 13th month salary bonus and other benefit according to company policy.
- Career development opportunities.
- Dormitory for remote employees. Full nutritious meal.

Cập nhật gần nhất lúc: 2024-06-06 15:40:05